Payments
- Deposits are non-refundable. The only time we return a deposit is if we cancel the activity before it starts.
- Final payments are non-refundable.
- Full payment is due before the activity begins.
- If you pay by bank transfer and the funds have not arrived by the end of the course, you need to pay the balance by another method. If the original bank transfer clears later, we will refund it promptly.
- Final payments made by card have a 3% charge. Cash and bank transfers have no extra charge.
Changing or missing a booking
- If there are more than 48 hours before your activity starts, you can move your deposit to another of our scheduled activities. The deposit stays valid for up to 6 months. You can do this one time only.
- If there are less than 48 hours before your activity starts, not attending means you lose your deposit.
- Any rescheduled session is placed on a day when we have time and space. You cannot choose any date you like. If we cannot fit you in, you stay on standby until we can. Please keep this in mind before you cancel or move a booking.
Weather and safety
- The instructor decides whether conditions are safe to dive.
- The instructor can stop any student from diving for a safety reason, for example if the student is unwell or not fit to dive. In that case the part of the activity that the student missed is not refunded and is not owed.
- If a session is cancelled or cut short because of weather or safety, you do not lose it. We owe you the part you missed and will give it to you on another day, under the same rule: a day when we have time and space, with standby if we cannot fit you in. You have 12 months to use it.
- If you are unable to attend a session for any other reason, you can make it up on a later day under the same rule, on an existing group session. It cannot be a private session just for you.
Equipment
- Any equipment that a student loses must be paid for by the student.